(WFH) Remote work: Technical Onboarding Specialist USA-id-9126

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💼 Technical Onboarding Specialist (Remote – Work From Home)

Company: Intrigma
Job Type: Full-Time | Remote (WFH)
Industry: SaaS | Healthcare Technology
Location: Remote – Open to qualified candidates globally

🏢 About Intrigma

Intrigma is a fast-growing SaaS company transforming healthcare workforce management. We empower hospitals, nursing groups, and physician organizations with intelligent, AI-driven scheduling software that simplifies complex workflows. As we integrate powerful AI to streamline onboarding, we are looking for a Technical Onboarding Specialist to be at the forefront of this transformation.

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📝 Job Summary

As a Technical Onboarding Specialist (also known internally as a Technical Implementation Consultant), you’ll play a pivotal role in training new customers, customizing their accounts, and helping them transition smoothly to our AI-powered platform. You’ll combine technical acumen, project management skills, and customer relationship expertise to ensure seamless onboarding and ongoing success.

🎯 Key Responsibilities

  • Conduct virtual training sessions and onboarding seminars for new clients

  • Design and implement customized onboarding plans and training materials

  • Configure customer accounts within our platform to meet specific scheduling needs

  • Build and maintain strong, strategic relationships with clients

  • Provide excellent support through Zendesk (including phone/email and occasional weekend shifts)

  • Collaborate with product teams to communicate technical feedback and improvement ideas

  • Address and resolve client issues professionally and turn challenges into relationship-building opportunities

  • Act as project lead for client implementations, reviewing performance upon completion

  • Assist in developing and maintaining a robust knowledge base to support clients and AI integration

✅ Qualifications

  • Bachelor’s or Master’s degree (preferably in Engineering, Computer Science, or a technical field)

  • Minimum 3 years of experience in a SaaS or technical customer-facing role

  • Experience in healthcare technology is a strong plus

  • Proven track record in project management (PMP certification is a plus)

  • Technologically savvy with a strong ability to learn and explain software tools

  • Proficient or fluent in English (C1 level or higher)

  • Excellent verbal and written communication skills

  • Comfortable working in a fast-paced, remote environment with cross-functional teams

🌟 Why Join Intrigma?

  • 100% Remote – Work from anywhere

  • Opportunities for professional growth and AI/tech innovation

  • Friendly, mission-driven team focused on improving healthcare outcomes

  • Occasional team-building meetups and collaborative virtual culture

  • Be part of a company making a real difference in healthcare

📥 Ready to Apply?

Take the next step in your SaaS and healthcare tech career.
👉 [Apply for the Technical Onboarding Specialist Role at Intrigma]

(WFH) Remote work: Technical Onboarding Specialist USA-id-9126

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