Freelance US Virtual – Part Time Customer Service Associate (Healthcare)-id-9462

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Job Title: Part-Time Customer Service Associate – Healthcare (Remote)
Location: Remote (US-based)

About Us:
We are a leading specialty pharmacy dedicated to helping patients with complex and chronic health conditions. Our mission is to enhance patient care through innovative solutions and compassionate support. Join us in making a real difference in people’s lives by delivering top-tier customer service in a remote, dynamic environment.

Why Work With Us?

  • Purpose-Driven Work: Help improve patient outcomes and make a real impact in healthcare.

  • Flexible Hours: We offer consistent part-time shifts that fit your schedule, all in Eastern Standard Time (EST).

  • Career Growth: Get training, mentorship, and opportunities for advancement within a supportive organization.

  • Inclusive Culture: Thrive in a diverse and collaborative environment where your contributions matter.

Available Part-Time Shifts (All in EST):

  • 8:00 AM – 1:00 PM, Monday through Thursday

  • 6:00 PM – 11:00 PM, Monday through Thursday

  • 8:00 AM – 12:00 PM, Monday through Friday

  • 7:00 PM – 11:00 PM, Monday through Friday

Candidates must be able to commit to one of these schedule blocks on an ongoing basis.

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Role Overview:
This is a remote, part-time position that’s perfect for professionals looking for flexible hours while delivering meaningful work in healthcare. You’ll be the first point of contact for patients and prescribers, offering knowledgeable, empathetic assistance to ensure patients get the support they need.

What You’ll Do:

  • Handle inbound and outbound calls or web-based communications with patients and prescribers.

  • Address a variety of inquiries such as:

    • Scheduling medication deliveries

    • Resolving billing, insurance, or account issues

    • Explaining patient benefits clearly and confidently

    • Tracking and updating order statuses

  • Collaborate with internal teams to quickly resolve patient concerns.

  • Manage 30-50 calls per day with accuracy and compassion.

  • Participate in a paid, comprehensive training program.

  • Meet key performance goals (productivity, quality, and patient satisfaction).

  • Stay professional and adaptable in a fast-paced remote work environment.

What We’re Looking For:

  • Education: High school diploma or equivalent required.

  • Experience: 2+ years in customer service (call center experience a plus).

  • Technical Skills: Proficiency in Microsoft Office Suite and ability to handle multiple systems at once.

  • Communication: Strong verbal and written skills with the ability to communicate clearly and empathetically.

  • Soft Skills:

    • Strong organizational and time management abilities

    • Proactive, solutions-oriented mindset

    • Adaptability to patient needs with professionalism

Work Environment:

  • Private Workspace: A quiet, distraction-free area with a door that can close.

  • Ergonomics: A comfortable desk and chair setup to support your work.

  • Reliable Internet: High-speed internet with a minimum of 10 Mbps down/5 Mbps up.

  • Tech-Savvy: Comfortable with technology and learning new systems quickly.

  • Self-Motivated: Ability to stay productive and manage your time in a remote setting.

  • Communication Skills: Excellent communication in a virtual setting.

  • Adaptability: Willingness to adapt to changing procedures and technologies.

Compensation & Perks:

  • Hourly Pay: $17.00 per hour

  • Company-Provided Equipment: We’ll supply everything you need to work from home.

  • Benefits: Full health coverage (medical, dental, and vision).

  • Cell Phone Benefits: $25/month for unlimited phone, text, and data (restrictions may apply).

  • Referral Program: Earn $20 per paycheck for every referral (unlimited payouts).

  • Comprehensive Training: Paid training to ensure your success.

  • Career Growth: Plenty of opportunities for career advancement.

  • Work-from-Home Convenience: Save time and money while helping patients.

Make an Impact – Part-Time:
This role is ideal for those looking for steady part-time work that truly makes a difference. If you’re motivated by purpose, comfortable with technology, and enjoy helping others, we encourage you to apply today.

Freelance US Virtual – Part Time Customer Service Associate (Healthcare)-id-9462

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