Support Job Operations Specialist, Falcon Complete (Remote)-id-9080

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Join CrowdStrike: Support Job Operations Specialist, Falcon Complete (Remote)

#WeAreCrowdStrike — Our mission is clear: stop breaches. As a global cybersecurity leader, CrowdStrike transforms how organizations defend themselves against advanced cyber threats. Our cutting-edge, cloud-native Falcon platform sets the industry standard for protection, powered by AI and innovation.

Are you passionate about cybersecurity and customer success? Do you want to grow your career while working remotely in an inclusive, flexible environment? Join CrowdStrike’s Falcon Complete Customer Operations team and help shape the future of global security.

About CrowdStrike

CrowdStrike is a trusted leader in cybersecurity, recognized globally for innovation, integrity, and an inclusive remote-first culture. We empower employees with autonomy and flexibility to balance life and work, while driving their careers forward. Join us and be part of a mission that truly matters — one team, one fight.

Role Overview: Support Job Operations Specialist – Falcon Complete

As a Falcon Complete Customer Operations Specialist, you’ll be the frontline contact for new customers onboarding CrowdStrike’s industry-leading Falcon platform. Your role is crucial to ensuring smooth implementation and operational success, guiding customers through the setup of cybersecurity solutions designed to stop breaches.

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What You’ll Do

  • Act as the initial point of contact for new Falcon Complete customers.

  • Facilitate onboarding, configuration, and operationalization of CrowdStrike products.

  • Monitor customer metrics and generate reports on performance and sensor health.

  • Communicate with internal teams to resolve customer onboarding issues promptly.

  • Provide exceptional customer support via phone, email, and case management systems.

  • Escalate critical issues to leadership to maintain high customer satisfaction.

  • Participate in projects aligned with Falcon Complete’s mission and goals.

Ideal Candidate Profile

  • Experience in customer service, technical support, or project management.

  • Familiarity with Information Technology and cybersecurity concepts.

  • Proficient with Windows, Linux, and Mac operating systems.

  • Strong problem-solving skills and excellent written/verbal communication.

  • Ability to work efficiently in a fast-paced environment.

  • Attention to detail and commitment to customer success.

Education Requirements

  • Bachelor’s or Master’s degree in Business Administration, Computer Science, Cybersecurity, or related fields preferred.

  • Equivalent relevant work experience or training considered.

Benefits of Working at CrowdStrike

  • Remote-first, flexible work culture supporting work-life balance.

  • Competitive salary, equity awards, and incentive compensation.

  • Comprehensive health, mental wellness, and parental leave programs.

  • Opportunities for mentorship, professional development, and career growth.

  • Vibrant office environments with world-class amenities when onsite.

  • Inclusive culture committed to diversity, equity, and belonging.

FAQs About CrowdStrike Jobs

Q: Is this position fully remote?
Yes, this role supports CrowdStrike’s remote-first work policy, allowing you to work from anywhere within the U.S.

Q: What is the salary range for this role?
The U.S. base salary ranges from $95,000 to $155,000 annually, plus variable compensation, equity, and benefits.

Q: How can I request accommodations during the hiring process?
Contact Recruiting@crowdstrike.com for assistance with accommodations.

Q: Does CrowdStrike support diversity and equal opportunity employment?
Absolutely. We are committed to fostering a culture where everyone is valued, seen, and empowered to succeed.

How to Apply and Prepare

  • Tailor your resume to highlight relevant technical skills and customer service experience.

  • Research CrowdStrike’s products and mission to align your application.

  • Showcase your problem-solving abilities and adaptability in a tech-driven environment.

  • Prepare for interviews by brushing up on cybersecurity fundamentals and project management.

  • Connect with CrowdStrike recruiters on LinkedIn to stay informed on job updates.

Connect with CrowdStrike on Social Media

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Support Job Operations Specialist, Falcon Complete (Remote)-id-9080

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