Internship Onboarding Specialist French Speaking Spain Italy Portugal UK job id -9006

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🚀 Customer Onboarding Specialist (French-Speaking) – Remote in Europe

Company: Hostaway
Location: Remote (Must reside in Europe – Spain, Italy, Portugal, or UK preferred)
Job Type: Full-Time
Experience Level: Mid-level (Internship/Entry-level welcome with strong skills)
Languages: Native French + Fluent English
Compensation: Competitive salary + stock options (equity) + country-specific benefits

🌍 About Hostaway

Hostaway is a leading SaaS platform transforming the vacation rental industry, empowering property managers and hosts through smart automation, seamless channel integrations, and deep partnerships with Airbnb, VRBO, Booking.com, and others.

As a profitable and rapidly growing startup, Hostaway recently raised $365 million in funding, fueling our mission to innovate and scale globally. Our team spans over 40 countries, and we thrive on creativity, autonomy, and a customer-first culture.

🧭 About the Role

We’re looking for a French-speaking Customer Onboarding Specialist to join our international Customer Success team. This is a fully remote position, but candidates must be based in Europe, ideally Spain, Italy, Portugal, or the UK for timezone alignment and customer collaboration.

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As the first point of contact for new French-speaking customers, you’ll guide them through product onboarding, deliver engaging training sessions, and ensure they’re set up for long-term success on the Hostaway platform.

🧩 Your Key Responsibilities

  • 🤝 Onboard new French-speaking clients, ensuring a smooth, value-driven transition onto the platform.
  • 🎓 Lead training sessions and product demos in French, tailoring content to each client’s needs.
  • 📄 Create and translate onboarding materials in French and English.
  • 📞 Provide proactive communication and top-tier support throughout the onboarding phase.
  • 🧠 Collaborate with Sales & Customer Success to identify improvements to the onboarding experience.
  • 📊 Track onboarding metrics and use client feedback to optimize workflows.
  • 🛠️ Troubleshoot early issues and guide clients confidently toward solutions.

🎯 What You Bring

  • ✅ Minimum 2 years in Customer Success, Onboarding, or Support (SaaS industry preferred).
  • 🗣️ Native-level French and fluent English (written and spoken).
  • 📅 Experience managing multiple onboarding projects at once with strong attention to detail.
  • 💡 Positive, solutions-oriented mindset with excellent interpersonal skills.
  • 🖥️ Comfortable with tech and quick to learn new tools.
  • 🧩 Training, presenting, and relationship-building are second nature to you.

🎓 Internship or entry-level experience? We welcome applicants with less experience if you’re highly motivated, organized, and a natural communicator in French and English.

🎁 What We Offer

  • 💼 Competitive Salary: Aligned to your local market.
  • 🌍 100% Remote Work: Work from anywhere in your country – no office required.
  • 💸 Equity (Stock Options): Be a shareholder in a fast-growing company.
  • 🏖️ Annual Paid Leave: Based on your country’s norms.
  • ❤️ Country-Specific Benefits: Healthcare, pension, etc., based on local laws.
  • 📈 Career Growth: Our rapid expansion = your fast-track opportunity.
  • 🌐 Diverse Global Culture: Collaborate with team members across 40+ countries.
  • 🎯 Purpose-Driven Work: Be part of reshaping the vacation rental industry.

📩 How to Apply

Excited to bring your French language skills and customer-centric mindset to a global SaaS leader?

👉 Apply now and our Talent Acquisition team will reach out after reviewing your application.

💬 FAQs (For Applicants)

Q: Can I apply from outside Europe?
No — this role is 100% remote but requires you to be based in Europe, ideally in Spain, Italy, Portugal, or the UK.

Q: Is this an internship or full-time role?
This is a full-time position, but applicants with internship or junior-level experience in SaaS, customer support, or onboarding are encouraged to apply.

Q: Do I need technical experience?
Not deeply technical, but you must be comfortable with SaaS tools, troubleshooting workflows, and guiding clients with confidence.

Q: What’s the interview process like?
You’ll typically go through a screening call, a skills/interview session, and possibly a role-play or scenario assessment.

🔗 Learn more about us at www.hostaway.com

Join Hostaway — and help vacation rental pros around the world unlock their full potential. 🌟

Internship Onboarding Specialist French Speaking Spain Italy Portugal UK job id -9006

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