Contract Customer Experience Associate (East Coast)-id-9268

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Contract Customer Experience Associate (Remote – East Coast)

📍 Location: Remote (Eastern/Central Time Zones Only)
🕒 Schedule: Sunday–Thursday, 9:00 AM – 6:00 PM EST (1+ weekend day required)
💼 Employment Type: Contract
💰 Compensation: $50,000–$55,000 USD annually
🌐 Language: English (Spanish bilingual preferred)

#KeepGrowing with Nutrafol

We’re Nutrafol, the pioneers of hair wellness—and we’re on a mission to help people grow into the best version of themselves. Backed by science, trusted by over 7,500 physicians and hair professionals, and fueled by a passion for innovation, we’re changing the way the world thinks about hair health.

Our clinically tested, multi-targeted products address root causes of hair thinning with standardized, natural ingredients—and it’s our empathetic customer experience that sets us apart.

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About the Role

We’re hiring a Customer Experience Associate to deliver high-quality, compassionate service to our growing customer base. You’ll be part of a remote, fast-paced team supporting customers via phone and email, helping guide them through their hair wellness journey.

This is a perfect role for a creative problem solver, empathetic communicator, and self-starter who thrives in a purpose-driven, mission-led environment.

What You’ll Do

  • Respond to customer emails and handle 4–5 hours of phone calls per day

  • Troubleshoot and resolve customer escalations with empathy and efficiency

  • Guide users through our website and subscription platform

  • Serve as a product expert and provide personalized support

  • Think on your feet to deliver innovative, customer-first solutions

  • Triage tasks and direct assignments to optimize team workflows

  • Assist on ad-hoc projects to improve processes and customer journeys

  • Embrace opportunities to learn and grow with new responsibilities

What We’re Looking For

  • 1–3 years in a customer experience role (e-commerce/startup preferred)

  • Strong communication skills (written and verbal) — phone-friendly and email-proficient

  • Experience using tools like ZenDesk, Salesforce, Microsoft Office, and Google Workspace

  • A positive, solutions-focused mindset with excellent problem-solving skills

  • Passion for health, wellness, and science-based solutions

  • Entrepreneurial spirit—you’re ready to pitch in wherever needed

  • A genuine desire to help people and make them smile

  • Bilingual in English and Spanish preferred

Perks & Benefits

  • 💻 Fully remote role

  • 🏥 Comprehensive medical, dental, and vision coverage (with FSA program)

  • 💸 401(k) with employer match

  • 💰 Quarterly bonus program

  • 🌴 Flexible PTO + wellness breaks every day

  • 🍱 Free lunch every Tuesday and Thursday (via Seamless/Grubhub)

  • 💆 Monthly wellness, internet, and cell phone stipends

  • 📚 Annual learning & development stipend

  • 🧘 Virtual wellness sessions + “No Meeting Wednesdays”

  • 🧴 Free Nutrafol subscription

  • 🐾 Pet insurance & other wellness benefits

Our Commitment

At Nutrafol, we embrace diversity, individuality, and personal growth. We believe in empowering people at every step—our customers, our teammates, and ourselves.

Let’s grow together. 🌱

Apply Now

Ready to help others feel confident in their own growth journey—while growing your career too? Apply today to join our mission-driven team.

Contract Customer Experience Associate (East Coast)-id-9268

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