Part-time Customer Experience Associate (East Coast)-id-9265

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🌱 Customer Experience Associate (Part-Time, Remote – East Coast)

Location: Remote (Eastern/Central Time Zones)
Schedule: Sunday–Thursday | 9 AM – 6 PM EST
Department: Customer Experience
Salary Range: $50,000–$55,000 (prorated for part-time)

About Nutrafol – #KeepGrowing

At Nutrafol, we’re redefining the future of hair wellness. As pioneers in our field, we create clinically tested, multi-targeted products for hair growth backed by science, trusted by over 7,500 health professionals, and rooted in holistic health.

Our commitment to growth goes beyond our products — it’s embedded in our people, our culture, and our mission. Whether it’s helping our customers feel confident again or supporting our team’s professional development, we believe everyone deserves the opportunity to keep growing.

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About the Role

We’re looking for a Customer Experience Associate to join our dynamic remote team. In this role, you’ll be on the front lines of delivering an empathetic, efficient, and empowering experience to every Nutrafol customer. You’ll help customers navigate orders, product questions, and issues with care and efficiency, acting as both a problem solver and a product expert.

If you’re a great communicator, creative thinker, and thrive in a fast-paced environment, this is your chance to grow with a company that’s growing fast.

What You’ll Do

  • Respond to customer inquiries via phone (4–5 hours/day) and email with professionalism and empathy

  • Handle escalated issues and deliver thoughtful, resolution-focused support

  • Assist customers in navigating Nutrafol’s website, subscriptions, and account management

  • Act as a product expert and provide personalized recommendations when needed

  • Collaborate across teams to troubleshoot and improve processes

  • Tackle ad-hoc projects and take initiative to enhance the customer experience

  • Balance daily tasks and priorities to maximize impact and team efficiency

Who You Are

  • 1–3 years of experience in customer support, ideally in e-commerce or startups

  • Comfortable using platforms like Zendesk, Salesforce, Google Workspace, and Microsoft Office

  • Excellent verbal and written communication — you’re articulate and personable on the phone, email, or chat

  • A proactive problem-solver with a strong sense of ownership and accountability

  • Passionate about health and wellness, with an interest in the science behind our products

  • Able to work independently and manage your time effectively in a remote setup

  • Positive, approachable, and always looking to make someone’s day better

  • Bilingual in English and Spanish is a strong plus

Compensation & Perks

  • Fully remote work – collaborate with a team across time zones

  • Quarterly bonus program

  • Medical, dental, and vision insurance + FSA

  • 401(k) with employer match

  • Flexible PTO & paid holidays

  • Two daily wellness breaks + No-Meeting Wednesdays

  • Monthly stipends for internet, cell phone, and wellness

  • Free Tuesday & Thursday lunches via Grubhub/Seamless

  • Free Nutrafol subscription

  • Pet insurance & employee benefits platform

  • Annual learning & development stipend

  • Membership to Headspace meditation app

Ready to Grow with Us?

If you’re excited to contribute to a company rooted in science, wellness, and growth — we want to hear from you.

Nutrafol is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Part-time Customer Experience Associate (East Coast)-id-9265

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