Flexible Schedule Job Customer Success Analyst-id-9295

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🌐 Customer Success Analyst

Location: Remote (Flexible Schedule)
Industry: EdTech | SaaS | Language Learning
Type: Full-Time | Flexible Hours

💡 About Voxy

Voxy is on a mission to revolutionize language training for global teams. Since 2010, we’ve been empowering international organizations by providing customized, live coaching and role-based courses that enhance productivity, collaboration, and communication.

With users in 150+ countries and offices spanning the U.S., Brazil, Spain, Italy, Mexico, Colombia, Thailand, and more, our platform delivers impactful learning experiences in English, Portuguese, Spanish, French, Italian, and German.

If you believe that language should be a bridge—not a barrier—we’d love to meet you.

🔎 Explore our values: https://voxy.com/about/careers

đŸ§© What You’ll Do

As a Customer Success Analyst, you’ll work closely with some of the world’s top organizations to ensure their teams get maximum value from Voxy’s solutions. You’ll support the entire customer journey, from onboarding through renewals, driving high engagement, satisfaction, and retention.

Your work will directly impact how learners interact with our platform—and how companies grow their talent.

In this role, you will:

✅ What We’re Looking For

  • 3+ years in Customer Success, Account Management, or Consulting

  • Fluent in English (Spanish is a strong plus!)

  • Background in project management, problem-solving, and client communications

  • Ability to manage multiple projects and prioritize in a fast-paced environment

  • Proficient in spreadsheets, reporting, and customer presentations

  • Familiar with SaaS tools like Salesforce, Zendesk, or others

  • Self-starter with a proactive mindset and customer-first attitude

  • Strong interpersonal and relationship-building skills

  • Comfortable navigating dynamic, evolving work environments

  • Bachelor’s degree required

💡 Nice to Have

  • Experience working with HR departments or Learning & Development teams

  • Familiarity with EdTech platforms or language-learning programs

  • Exposure to managing or supporting corporate training initiatives

🙌 You’re a Great Fit If You…

  • Communicate clearly and build trust with diverse stakeholders

  • Bring empathy to your work and truly care about customer outcomes

  • Solve problems with creativity and confidence

  • Prioritize your time effectively and stay organized under pressure

  • Think long-term, seeing how today’s actions lead to tomorrow’s success

  • Love working with data, impact, and people in equal measure

  • Get energized by helping customers unlock their full potential

🎁 What We Offer

  • Competitive salary, performance bonuses & stock options

  • Comprehensive health insurance

  • Cell phone + WiFi reimbursement

  • Generous wellness and home office budget

  • Remote-friendly work policies

  • Annual professional development stipend

  • Complimentary language classes via Voxy

  • Regular team events and global collaboration with passionate teammates

🌈 Diversity, Equity & Inclusion at Voxy

Voxy is proud to be an equal opportunity employer and an advocate for inclusive hiring. We believe that creativity, innovation, and impact come from diverse voices and perspectives.

Our DEI efforts include:

  • Company-wide DEI training & education

  • Internal DEI Committee

  • Active support of underrepresented communities

  • Inclusive hiring practices—no degree, background, or identity barriers

📱 Learn more about our DEI commitment: voxy.com/about/careers

🚀 Ready to Empower Global Teams Through Language?

If you’re ready to help transform how companies build and support multilingual workforces, apply today and join Voxy’s mission-driven, international team.

Flexible Schedule Job Customer Success Analyst-id-9295

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