🎧 Podcast Subscriptions Support Specialist (Remote)

Location: Remote (U.S. Based Preferred)
Type: Part-Time (30+ hrs/week) | Entry-Level
Pay: $19–$22/hr + Medical & Dental Benefits

📌 About the Role

Are you passionate about podcasts and helping people? Looking to break into the podcasting or tech industry? This could be your perfect entry point.

Supporting Cast is looking for a Support Specialist to help podcast listeners from top audio brands like NPR, SiriusXM, and NBC enjoy seamless experiences with their premium subscriptions.

You’ll work closely with our Lead Support Specialist to assist listeners with sign-ins, payments, podcast app issues, and more—providing prompt, clear, and genuinely helpful responses. Think of yourself as the friendly, tech-savvy guide our users rely on.

This is a fully remote role (we’re a 100% remote team!) with flexible hours, some morning (ET) availability preferred. If you’re self-motivated, love problem-solving, and enjoy working behind the scenes to support audio content that millions love, we’d love to hear from you.

💼 What You’ll Be Doing

Respond promptly and kindly to user support requests
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Troubleshoot technical issues with podcast subscriptions and access
Investigate and replicate user-reported problems
Identify patterns in support issues and escalate to the appropriate teams
Contribute to support content (FAQs, help articles, macros)
Assist in creating automations and processes to scale support smoothly

✅ What We’re Looking For

Excellent written communication—you’re clear, thoughtful, and human
Resourcefulness—you love solving problems creatively
Self-starter mentality—you work independently and stay motivated
Efficiency and organization—you know how to prioritize and streamline tasks
Technical aptitude—you enjoy learning how tech tools and systems work
Experience with Freshdesk, help desk tools, or podcast platforms is a plus
Previous customer support or help desk experience is nice to have, but not required

💡 Bonus If You…

Are already familiar with how podcast subscriptions work
Have worked in a startup or remote-first company before
Are interested in the creator economy, audio content, or media tech

🎁 What You’ll Get

💵 $19–$22/hour, based on experience
🏥 Medical and dental benefits
🏡 Fully remote work
⏰ Flexible scheduling with a minimum of 30 hours/week
🎙️ Exposure to top podcast publishers and growing industry tools
📈 Opportunity to grow with a fast-moving team shaping the future of podcast monetization

🌍 About Supporting Cast

Supporting Cast is a podcast monetization platform helping top publishers deliver premium subscription content to their listeners—without requiring a new app. We integrate with popular podcast apps, giving listeners a smooth experience while offering powerful tools for creators to manage and grow their audience.

We believe in listener-supported media, open ecosystems, and treating every user with care. As we grow, we’re looking for people who share that vision and want to contribute to the future of podcasting.

📡 Learn more: https://supportingcast.fm

🚀 Ready to Help Power the Future of Podcasting?

If you’re tech-curious, detail-oriented, and love helping people—this is your chance to get your foot in the door in a fast-growing space. Apply now and join a passionate team that’s helping podcasts thrive.

Entry level Job User Support Specialist-id-9296