Work from home Customer Experience Associate (East Coast)-id-9261

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#KeepGrowing with Nutrafol

Position: Remote Customer Experience Associate (East Coast/Central Time Zones)
Schedule: Sunday–Thursday | 9:00 AM – 6:00 PM EST
Salary Range: $50,000–$55,000/year (plus bonuses + perks)

At Nutrafol, we’re all about growth — personal, professional, and yes, even hair. As pioneers in hair wellness, we’re leading the charge with science-backed, clinically tested products that go beyond surface-level fixes. We take a holistic approach, targeting the root causes of hair thinning with our patented blend of powerful natural ingredients. Trusted by over 7,500 doctors and hair professionals, our products deliver results that empower people to feel and be their best selves.

We’re a team of thinkers, doers, and disruptors — and we’re growing fast. Now, we’re looking for someone who’s passionate about helping people and delivering world-class service to join our Customer Experience team. If you thrive in fast-paced environments, love solving problems, and genuinely enjoy making someone’s day better — we want to hear from you.

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About the Role

As a Customer Experience Associate, you’ll be a key voice of Nutrafol — supporting customers on their hair wellness journey, answering questions, solving problems, and making sure they feel heard, helped, and valued. You’ll also help improve our internal systems and processes so we can deliver even better service.

This is a remote position open to candidates in Eastern or Central time zones with at least one weekend day required (Sunday–Thursday schedule).

What You’ll Do

  • Respond to customer calls (4–5 hours daily) and emails with empathy and efficiency

  • Assist customers in navigating our website and understanding our products

  • Resolve escalated or complex issues with care and urgency

  • Become a go-to expert on all things Nutrafol — products, policies, and processes

  • Collaborate with your team to improve workflows and the overall customer journey

  • Juggle multiple tasks and prioritize to keep things running smoothly

  • Jump in on special projects and take on new responsibilities as needed

Who You Are

  • 1–3 years of experience in a customer support role (e-commerce or startup preferred)

  • Confident using tools like Zendesk, Salesforce, Google Workspace, and Microsoft Office

  • Excellent written and verbal communicator — you’re comfortable picking up the phone or sending a thoughtful email

  • Positive, proactive, and solution-focused — you don’t just identify problems, you solve them

  • Curious about wellness and science, with a desire to understand how our products work

  • Self-starter with an entrepreneurial spirit — you take initiative and pitch in wherever needed

  • A true people person who gets joy from helping others and building relationships

  • Bonus: Bilingual in English and Spanish

Perks & Benefits

  • Fully remote role

  • Competitive medical, dental & vision coverage (plus FSA options)

  • 401(k) with employer match

  • Quarterly bonus opportunities

  • Flexible PTO and wellness breaks built into your day

  • Seamless/Grubhub lunches on Tuesdays & Thursdays

  • Monthly stipends for internet, phone, wellness, and learning & development

  • Free Nutrafol subscription

  • Access to Headspace and virtual wellness sessions

  • No-Meeting Wednesdays

  • Pet insurance and more

Let’s Grow Together

At Nutrafol, growth isn’t just something we talk about — it’s who we are. We support our team just like we support our customers: with care, commitment, and opportunity. If you’re ready to grow your career and help others do the same, we’d love to meet you.

Apply now and help us keep growing.

Work from home Customer Experience Associate (East Coast)-id-9261

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