Now Hiring: Remote Customer Service Representative
Work From Home | Full-Time
Company: Aetna, a CVS Health Company
At Aetna, part of the CVS Health family, we’re proud to serve over 44 million members through our wide range of healthcare services — including medical, pharmacy, dental, behavioral health, and life and disability benefits. Our mission is clear: to build a healthier world by improving the quality, affordability, and accessibility of care.
We’re currently looking for friendly, reliable, and service-oriented individuals to join our team as Remote Customer Service Representatives. If you enjoy helping people and want to be part of something meaningful, this is your opportunity to make a difference — from the comfort of your own home.
What You’ll Do
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Answer incoming calls and emails from members with professionalism and empathy
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Understand and resolve members’ questions or concerns quickly and effectively
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Provide accurate information about Aetna’s healthcare plans, benefits, and services
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Process transactions and update member accounts with attention to detail
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Work with internal departments to resolve complex or escalated issues
What We’re Looking For
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Strong communication skills — both verbal and written
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A passion for helping others and delivering great customer experiences
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Ability to stay calm under pressure in a fast-paced environment
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Comfortable working with computer systems and software
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Self-motivated, dependable, and able to work independently from home
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Previous customer service experience is preferred
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Familiarity with health insurance or healthcare terminology is a plus
Work Schedule
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Full-time remote role with flexible scheduling options
What You’ll Get
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Competitive base pay with opportunities for performance bonuses
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Comprehensive benefits package (medical, dental, vision)
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Paid time off, holidays, and wellness support
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Career development programs and growth opportunities
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A supportive and inclusive remote work culture
Why Join Aetna?
Becoming part of Aetna means joining a purpose-driven team committed to transforming healthcare. We foster a culture that values innovation, compassion, and diversity — where your work truly matters, and your voice is heard.
Ready to Apply?
Submit your application today through the Aetna Careers website and take the next step toward a fulfilling remote career.
Remote Aetna Work From Home Customer Service Representative-id-9260
