Now Hiring: Part-Time Work From Home Customer Service Representative
Join Aetna – A CVS Health Company
At Aetna, a proud member of the CVS Health family, we serve over 44 million people with a wide range of healthcare solutions — from medical and pharmacy benefits to dental, behavioral health, and disability plans. Our goal is simple: to make healthcare more accessible, affordable, and effective for everyone.
We’re looking for compassionate, motivated individuals to join our team as Part-Time Work From Home Customer Service Representatives. If you enjoy helping people and want to be part of a mission-driven company, this could be the perfect fit for you.
What You’ll Do
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Answer incoming calls and emails from Aetna members, offering friendly and professional support
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Listen closely to understand members’ needs and help resolve questions or issues efficiently
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Share accurate, up-to-date information about Aetna’s products, services, and policies
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Handle transactions and update account details with care and accuracy
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Partner with internal teams to resolve complex or escalated concerns
What You’ll Need to Succeed
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Excellent verbal and written communication skills
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A customer-first mindset with a genuine desire to help others
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The ability to stay calm, organized, and focused in a fast-paced environment
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Comfortable working with computers and navigating various systems
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Self-motivated, responsible, and adaptable to working from home
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Previous customer service experience is preferred
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Experience with health insurance is a plus, but not required
Hours and Flexibility
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This is a part-time remote position with flexible scheduling
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Must be available for training and scheduled shifts as needed
What We Offer
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Competitive hourly pay plus performance-based incentives
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Full benefits package for eligible employees, including medical, dental, and vision
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Paid time off and holiday pay
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Career development and training opportunities
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A supportive, inclusive culture that values your voice and contributions
Why Choose Aetna?
When you join Aetna, you’re joining a team that’s passionate about transforming healthcare. We foster a culture of inclusion, innovation, and empathy — where your work makes a meaningful impact on real lives every day.
Ready to Apply?
Start your journey today by visiting the Aetna Careers website and submitting your application online
Part-time Aetna Work From Home Customer Service Representative-id-9259
