Sr. Capacity Planner – Remote (Part-Time)

Department: Workforce Management
Location: Remote, USA
Job Type: Part-Time
Company: Molina Healthcare

About Molina Healthcare

At Molina Healthcare, we are dedicated to improving the health and well-being of the people and communities we serve. As a national leader in managed care, we offer innovative health solutions that are accessible, affordable, and effective. Our team is driven by purpose, integrity, and a commitment to excellence — and we’re looking for exceptional individuals to join us.

Position Summary

We are seeking an experienced Part-Time Senior Capacity Planner to develop, maintain, and execute strategic workforce management (WFM) plans across our national operations. In this critical role, you’ll work closely with business leaders to align staffing and scheduling with business goals, ensuring our contact center resources are optimized to meet service level objectives.

You’ll apply advanced forecasting techniques, capacity planning, financial modeling, and root-cause analysis to anticipate and solve operational challenges. Ideal candidates will have deep WFM experience in contact centers, along with strong analytical, planning, and stakeholder engagement skills.

Key Responsibilities

Build and maintain workforce management models to align staffing with forecasted demand
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Forecast call and transaction volumes by queue using historical and predictive models
Analyze and report on variances between forecasted and actual performance
Collaborate with scheduling teams to ensure accurate headcount and resource allocation
Partner with operations leaders to plan for volume fluctuations, service level goals, and resource requirements
Develop financial models to translate volume and staffing forecasts into budgetary needs
Create and maintain facility capacity plans and recommend realignments or shift changes
Maintain FTE requirements by line of business and support hiring plan recommendations
Deliver regular reporting and insights using Excel, Access, or other reporting tools
Collaborate across departments to support compliance, business continuity, and performance improvement
Conduct ad-hoc analysis to identify root causes of service or volume variances
Contribute to strategic planning through accurate forecasting and capacity insights
Provide leadership teams with clear and concise monthly forecast updates and communications

Required Qualifications

Bachelor’s degree in Finance, Statistics, or related field
7+ years of Workforce Management experience, with an emphasis on forecasting and capacity planning
3–5 years of direct call center forecasting experience
Strong knowledge of ACD systems, contact center metrics, and operations
Proficiency in data collection and correlation using multiple systems (e.g., WFM, ACD, QnXT)
Financial background with experience converting data to FTE metrics for budgeting
Advanced Excel/Access skills; ability to create custom reports and statistical models
High attention to detail and data accuracy
Excellent multi-tasking and time management abilities
Strong communication skills to effectively explain complex models to non-technical stakeholders

Preferred Qualifications

Master’s degree in Finance, Statistics, or a related field
Experience with IEX TotalView or similar WFM platforms
Six Sigma Certification (Green Belt or higher)
PMI or equivalent project management certification
Background in Business Analytics or Risk Management
Workforce Management certification is a plus

Why Join Molina?

Work remotely with flexible scheduling
Competitive compensation
A chance to make a measurable impact on the lives of our members
Collaborate with a dedicated team of professionals in a mission-driven environment

How to Apply

Current Molina employees: Please apply via the internal job board.
All other candidates: Submit your application through the Molina Careers website.

Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Part-time Sr Capacity Planner (Remote)-id-9264