💼 NICE Solutions Designer
📍 100% Remote | Full-Time | $80K+ DOE
Industry: Legal / Contact Center Technology | Location: Work from Anywhere (U.S.)
We’re seeking an experienced NICE Solutions Designer to help us evolve and support our NICE inContact platform across a leading law firm’s national support operations. In this fully remote role, you’ll design, maintain, and improve IVR workflows and backend integrations that optimize client experiences and streamline contact center performance.
✅ Key Responsibilities
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Improve IVR scripting and manage NICE inContact configuration (UserHub, skills, dispositions, etc.)
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Build and maintain backend system integrations (APIs, web services, reporting)
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Collaborate with analysts, attorneys, and technical teams to align solutions with business goals
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Monitor system health through custom alerts and error handling
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Troubleshoot and resolve complex platform issues independently
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Maintain documentation and uphold long-term platform stability
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Deliver scalable solutions for performance, security, and reliability
🧠 What You Bring
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B.S./M.S. in Computer Science or Software Engineering
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5+ years with NICE inContact (UserHub + Studio coding)
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Hands-on experience with IVR scripting, CXOne products, and contact center administration
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Programming experience in Python, Java, JavaScript/Node
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Strong grasp of open APIs and system integrations
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Advanced Excel and Microsoft Office proficiency
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CIP Core Plus, QM, or PC certifications (preferred)
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Ability to manage competing priorities in a fast-paced environment
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Excellent problem-solving, documentation, and interpersonal communication skills
🎁 What We Offer
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💻 100% remote flexibility
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💰 $80,000+ salary (depending on experience)
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🏥 Comprehensive medical, dental, and vision insurance
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🛑 PTO and generous leave policies
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💼 401(k) retirement plan
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🚀 A fast-paced, collaborative environment where your work makes a real impact
📬 Apply Today
Submit your résumé and join a company shaping the future of remote customer support infrastructure.
📞 [Contact info redacted for posting]
🔗 [Click to apply or upload résumé]
Remote NICE Solutions Designer – Work From Home-id-9317
