Job Title: Guest Services Lead (Part-Time)

About the Role:
As the leader of our front-end team, you’ll play a key role in ensuring smooth store operations, outstanding customer service, and effective cash handling. You’ll also help develop and guide team members, keeping everything running efficiently—especially when the Guest Services Team Leader or Store Director isn’t available.

What You’ll Do:

Maintain high standards in customer service, cash handling, and store operations.
Keep the front end running smoothly by coordinating staffing, tracking attendance, and addressing any issues.
Ensure clear communication between the front end and other departments.
Oversee cash handling procedures, including managing tills and ensuring accuracy.
Lead by example—providing excellent customer service, sharing product knowledge, and helping drive sales.
Train and coach front-end team members, offering feedback and support.
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Help prevent loss (both internal and external) and follow all health, safety, and sanitation guidelines.
Step in as a checker when needed, maintaining efficiency and accuracy.
Stay flexible, dependable, and ready to take on other tasks as assigned.

What We’re Looking For:

Experience: At least 1 year of experience as a checker (excellent checkout skills are a must!), and 2 years of supervisory experience is preferred.
Skills: Strong leadership, great judgment, and the ability to assess situations and take action.
Customer Focus: A track record of outstanding service and using product knowledge to boost sales.
Team Player: Proven success in leading and working with a team.
Initiative: Self-motivated, proactive, and skilled at problem-solving.
Organizational Skills: Ability to delegate, follow through, and manage time effectively.

What We Offer:

Competitive pay ($21.30 – $25.15/hr)
20% employee discount
Medical, dental, and vision insurance (low-cost options for team members)
Health savings and flexible spending accounts (for eligible plans)
Company-funded disability and life insurance
Employee Assistance Program (available to all)
Retirement plans
Generous paid time off, including sick/safe leave
Reduced-cost ORCA Card for King County employees
Education support and career growth opportunities

Note: Benefits vary based on position, hire date, location, and applicable agreements.

Additional Details:

Employment is contingent on a successful background check and references.
A valid Washington State Food Worker Card is required before starting.

Equal Opportunity Employer:
Metropolitan Market is committed to providing a fair and inclusive workplace. We do not discriminate based on race, color, sex, national origin, religion, disability, age, genetic information, sexual orientation, marital status, military service, or any other protected status under local, state, or federal law.

Join our team and help us deliver exceptional service while growing your career!

Part-Time Guest Services Lead-id-9351

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