Description du poste:
- The Customer Success Manager (CSM) will be responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts.
- Success of this role is defined by the customer deriving continuous value from RapidDeploy’s Lightning product and working with key executives to plan for a successful, long-term and fruitful relationship.
- In this role, you will closely partner with Delivery (Project Management and Implementation), Support, Account Management, Product and serve as the voice of the customer to impact roadmap enhancements.
Exigences:
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- 3+ years of experience in a Customer Success, Account Management, or a similar customer-facing role, preferably in SaaS or public safety environments
- Demonstrated track record of solution selling; Skilled in understanding client challenges and effectively positioning SaaS solutions to address their specific business needs
- Experience working with and driving end-user adoption of mobile applications a strong plus
- Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation
- Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general
- Passion for using technology to make a difference in people’s lives, and ideally some exposure or personal interest in emergency services and Public Safety
- Experience working for an innovative and fast-growing Tech Company or direct experience working in a public safety agency leveraging modern technology to support daily operations
- Demonstrated creativity with customer engagement and problem solving
- Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non‐technical teams, and can empathetically communicate customers’ pain-points to internal RapidDeploy teams
- Possess an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization
- Self-motivated, energetic, proactive team player with innovative ideas, diplomacy, and tact
- Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly
Avantages:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
