Join Our Team as a Part-Time Customer Service Associate – Healthcare (Remote, U.S.)
Why You’ll Love Working Here
It’s great to be part of a company where everyone truly believes in what they do! We bring passion and focus to helping our customers, making a real difference in people’s lives every day.
About Us
We’re a top specialty pharmacy that supports patients with complex and chronic health conditions. Our mission is to improve patient care through innovative solutions and compassionate service. Join us to provide outstanding customer support from the comfort of your home.
Job Title: Customer Service Associate – Healthcare (Remote, Part-Time)
Location: Work from anywhere in the U.S. (Remote)
Schedule Options (Eastern Time):
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8:00 AM – 1:00 PM, Monday to Thursday
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6:00 PM – 11:00 PM, Monday to Thursday
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8:00 AM – 12:00 PM, Monday to Friday
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7:00 PM – 11:00 PM, Monday to Friday
You must be able to commit to at least one of these schedules.
What You’ll Do:
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Be the first friendly voice patients and prescribers hear.
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Help with medication delivery scheduling.
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Solve billing, insurance, and account questions.
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Explain patient benefits clearly.
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Track and update order status.
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Work closely with expert teams to solve issues fast.
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Handle 30-50 calls daily with kindness and accuracy.
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Complete paid training to master our systems and processes.
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Meet goals for quality, productivity, and patient satisfaction.
What We’re Looking For:
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High school diploma or equivalent.
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2+ years of customer service experience (call center experience is a plus).
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Comfortable using Microsoft Office and juggling multiple systems.
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Excellent communication skills — clear, friendly, and empathetic.
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Strong time management and organizational skills.
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A problem-solving, positive attitude.
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Professional and adaptable in a fast-paced, remote work environment.
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Reliable internet and a quiet workspace.
Why Work With Us?
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Purpose-Driven: Make a real impact on patient health.
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Flexible Hours: Perfect for part-time work from home.
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Career Growth: Training, mentorship, and chances to advance.
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Great Benefits: Competitive pay, health insurance, and wellness programs.
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Inclusive Culture: We value diversity and welcome all backgrounds.
What You Need for Success at Home:
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A private, quiet workspace.
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A comfortable desk and chair setup.
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Reliable, high-speed internet (at least 10 Mbps download and 5 Mbps upload).
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Tech-savvy and quick to learn new tools.
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Self-motivated with strong communication skills.
Compensation & Benefits:
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$17.00 per hour.
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All necessary equipment provided.
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Full medical, dental, and vision insurance.
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$25/month cell phone benefit for unlimited talk, text, and data.
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Referral bonus: Earn $20 per paycheck for each person you refer (and they earn it too).
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Paid training to set you up for success.
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Work-from-home convenience saves time and money.
Ready to make a difference while enjoying flexible part-time hours?
If you’re motivated by purpose, enjoy helping others, and want to grow your career in healthcare, apply now!
Equal Opportunity Employer — We welcome applicants of all backgrounds, including veterans and people with disabilities.
Full-time US Virtual – Part Time Customer Service Associate (Healthcare)-id-9481