## What you’ll do
📍The Help Desk team acts as a first point of contact for customers, their task is to handle customer questions and issues and solve the majority of problems users may have.As a Helpdesk Agent you will be providing conversation (chat) support to customers of MetaMask and additional ConsenSys products.
📍We are seeking a detail-oriented, thorough and organized candidate to join our growing team. You’ll need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team.
## Responsibilities will include
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📍Provide weekend cover (Friday, Saturday and Sunday) during European hours to customers
📍Handle multiple customer conversations at the same time, following agreed procedures
📍Research questions using available information resources and advise customers on appropriate action
📍Elevate complex technical issues to our Technical Support teams
## Minimum Requirements
📍Excellent communication skills (writing and speaking) in English
📍Ability to do regular weekend work (Friday + Saturday + Sunday)
📍Understanding of Ethereum and the blockchain ecosystem
📍Enthusiasm for continual learning and interest in technology
📍Friendly and helpful attitude; good interpersonal skills and ability to work well with others.
📍Empathy and flexibility
📍Opened to continuous learning
## Preferred Qualifications
📍Student, Bachelor’s degree in a technical university, or prior experience in a technical service desk role
Help-Desk Agent
