Customer Service Representative — Part-Time (Remote)

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Remote Customer Service Representative – Part-Time

 

Location: Remote

Pay: $15/hour
Type: Permanent, Part-Time (approximately 25–30 hours per week) with the potential to transition to full-time


About the Role

We’re looking for motivated individuals to join our Blended Support Team at Frontline Call Center!
If you enjoy helping people, thrive in a tech-driven environment, and want to work from the comfort of your home — this could be the perfect fit.


Job Responsibilities

  • Handle incoming calls, chats, and emails for multiple client accounts
  • Follow step-by-step processes to resolve customer issues
  • Log all interactions in Frontline Connection CRM
  • Gather, verify, and document caller information accurately
  • Provide professional, patient, and solutions-oriented support

 

Key Qualifications

  • Strong troubleshooting skills and ability to stay calm under pressure
  • Excellent written and verbal communication
  • Comfortable multitasking across multiple screens and tools
  • Reliable, distraction-free workspace with hardwired internet (Ethernet connection required)

 

Required Qualifications

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Schedule & Training

  • Orientation: Tuesday, November 18, 2025 – 7:00 a.m. to 2:30 p.m. PST
  • Training: Monday–Friday – 7:00 a.m. to 12:00 p.m. PST

 

Computer & Equipment:

 

  • Windows 11 based PC (no MACs or Chrome Book)
  • Dual monitors – this helps you see multiple programs at once while assisting customers.
  • At least 16 GB of memory (RAM) with 12 GB usable – this keeps your computer running smoothly while using several tools at once.
  • CPU utilization should be 50% or less
  • At least 256 GB of storage space (SSD preferred) – so your computer can store and load programs quickly.
  • Internet connections: your computer must have a Ethernet (RJ-45) port.
  • Wired internet connection required – Wi-Fi is not allowed; your computer must be connected to your router using an Ethernet cable for a stable signal.
  • Download speed: 20 Mbps or higher (for receiving data).
  • Upload speed: 10 Mbps or higher (for sending data).
  • Ping: 20 MS or less (for a fast, responsive connection).
  • Internet Speed: Please use speedtest.net to test your specs


Accessories

  • High-quality USB headset
  • Camera required during interview and training (no camera needed once you receive your regular schedule)

 

How to Apply

Submit your application with the following screenshots uploaded:

  • Ethernet connection proof:
    • Open Task Manager > Performance and take a screenshot showing your wired Ethernet connection.
  • Speed test results:
    • Use speedtest.net and ensure Ping is less than 20 MS.
  • RAM verification:
    • Open System Information and take a screenshot showing at least 16 GB RAM.

 

All technical requirements will be verified during the interview.

Spots are limited — apply as soon as possible if interested!


Additional Information

  • Some benefits are subject to eligibility requirements, including employment term and other factors.
  • Frontline Group is a W2 employer (we do not hire independent contractors).

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