<p><img src=https://teleperformance.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=4712580&hashed=-552666295 alt=UK job adverts Image 8-18-2023 /></p><p><strong><u>Job Overview – Aviva Travel Inbound Customer Service Specialist</u></strong></p><ul><li><strong>Start Date: 5th Jan 2026</strong></li><li><strong>Salary:</strong><strong> 23,448.92 Per Annum – 12.60 per hour</strong></li><li><strong>Site:</strong> <strong>Work From Home</strong></li><li><strong>Shifts:</strong><strong> Full Time 35.85 hours working 5/7 days, Monday to Friday 08:00-20:00, Saturday 08:00-18:00, Sunday 10:00-16:00 </strong><strong>(Must be FULLY flexible to cover business operating hours)</strong></li><li><strong>Training: Up to 26</strong><strong>Days (No holidays or appointments will be authorised during first 9 weeks of employment)</strong></li><li><strong>Contract:</strong> <strong>Permanent</strong></li><li><strong>Probity</strong>: <strong>DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history (this is in addition to referencing)</strong></li></ul><p><strong></strong></p><p><strong></strong><strong>Day to day responsibilities of the Customer Service Representative</strong></p><ul><li>Customer Service processing <strong>Aviva</strong> travel Other Posts You May Be Interested In
as-an-at-home-advisor-%c2%96-empower-customers-from-your-home-job-id-1735/" target="_blank">customers policies </li><li>Handling call demand for our banking partner. Dealing with Travel Insurance policies underwritten by Aviva to process medical & trip upgrades for customers</li><li>Dealing with complex medical queries and screening customers medical conditions </li><li>Adhering to mandatory call scripts on all calls</li><li>Using multiple systems simultaneously</li><li>Owning and handling FCA regulated complaints through to completion</li><li>Have direct responsibility handling underwriting risks and will deal with these queries with caution and customer protection at the forefront of your mind</li><li>Identifying and recording vulnerability, where patience, empathy and support are critical</li><li>Complying with strict FCA regulations around compliance with a key focus on customer protection</li></ul><p><strong><u>Values we look for you to have: </u></strong></p><ul><li><strong><u>Process Excellence-</u></strong> Doing things well means something to you and you will always strive to improve on your work.</li><li><strong><u>Collaboration</u></strong><strong>- </strong>You enjoy working with others and you like working as a team player.</li><li><strong><u>Communication- </u></strong>You can speak and write clearly and in a confident manner.</li><li><strong><u>Emotional Intelligence</u></strong><strong>-</strong>You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.</li><li><strong><u>Open-Mindedness-</u></strong> You are able to be open to different ways of thinking and new ideas.</li><li><strong><u>Critical Thinking- </u></strong>You are able to think logically when making decisions.</li><li><strong><u>Solution Orientation- </u></strong>Having a forward thinking mindset focused on resolving challenges.</li><li><strong><u>Entrepreneurship- </u></strong>Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.</li></ul><p><strong></strong></p><p><strong>Skills needed to be a Customer Service Representative</strong></p><p>We are looking for the following skills and attributes:</p><ul><li>Must be proficient in using/navigating PC systems within a fast-paced environment</li><li>Fantastic verbal/communication skills</li><li>Comprehensive experience within a customer service environment</li><li>Have an open mind and positive attitude in response to feedback to help you improve</li><li>The ability to establish collaborative customer relationships </li><li>A good attitude and the ability to interact with lots of different people</li><li>Strong written skills with the ability to show attention to detail</li><li>Professional and friendly manner</li><li>A good, consistent typing speed</li><li>Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence</li></ul><p><strong></strong></p><p><strong></strong></p><p><strong></strong><strong>Other Info/Work From Home Requirements</strong></p><ul><li>Whilst this is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during all shift times. <em>For example, you are required to have full childcare arrangements in place</em></li><li>It is imperative that you maintain a professional working
Customer Service Specialist – Aviva Travel Insurance – Work From Home (Glasgow)
